CRM Solution Service

ContactUno CRM Solutions provides best-in-class applications for Customer Support, Email Management, Campaign manager and E-marketing manager.

CRM Incentive and Loyalty Programs

Incentive and Loyalty programs supported by BitTime CRM technology.  BitTime is the leading provider of sales incentive programs for English, Spanish and Portuguese speaking audiences throughout the Americas . Incentive programs for employees and sales channels, and loyalty programs for consumers. Participation occurs via web, phone or mobile devices. We establish two-way communication with your channel partners or consumers and customize interaction to individual needs.

eWorkflow / eCRM

This application solves the complexity for and behind customer service forInternet and traditional based communications. This application goes further than only managing contacts from clients, but routes, distributes,controls and measures all task related to the solution and fulfillment of
services through dynamically configured workflows.

From managing clients communications with clients to administer fulfillment operations, the application has proven to maximize productivity on internal and external communications.

The application manages and register all inbound and outbound contacts with clients or internal departments and users through a case-based grouping of information.

Data Mining

Application Designed to gather, process and convert multiple sources of unstructured or diverse information into a meaningful unified information on different levels of abstraction.

Can be used to create specialized client profiles and expose them via web services to other applications, categorize, analyze or report on multiples sources of operation, and many other uses where data needs to be processed and later accessed via users or systems.

Campaign Manager

This application uses profiles generated via the Data Mining tool to generate email campaigns or via integration insert this information on other marketing tools (predictive dialers, direct marketing tools, etc )

The application, through its email module, also uses email clicks or links on web pages and banners as feedback and populates user profiles with this information.

This applications helps increases customer satisfaction while increasing sales reducing operating costs through the use of intelligent handling of Data Mining generated information.