E-Commerce Service

Hispanic E-Commerce has a different approach that companies have to keep in mind when determining their sales strategy.

Contact Uno specializes in customer acquisition and activation in a bilingual environment to sell directly to the US Hispanic market. Our team develops the best offer to each segment our customer is interested in.

Services

• Outbound Telemarketing - Direct Marketing Integration
• Inbound Telemarketing - Call Me Buttons & Email Buttons
• Product Sales
• Order Fulfillment
• Lead Generation
• Lead Qualification
• Market Research
• Up- selling
• Political Campaigns
• Fund Raising
• Subscriptions and Renewals
• Account Management
• Customer Retention
• Customer Relationship Marketing

Successful Campaign Factors

We help with the successful implementation of the telemarketing campaign by taking care of the most critical factors:

The List + The Offer + The Sale Agent + The Script = Sale

The power of telemarketing is beyond question. However, it must be cost effective to be successful. Two sets of numbers are key to estimating telemarketing costs:

• Cost per call
• Cost per decision - make contact

Contact Uno manages both costs with the lowest rates by using VoIp and T1 networks, which enables us to reduce telecommunication costs to a minimum, and by leveraging local US agents with off-shore agents.

How to manage cultural issues in a multicultural US environment?

• Hispanics tend to come from cash societies primarily. In addition to credit cards options as a means of payment, they also require check payments and COD orders.
• Orders must be confirmed
• Hispanics consumers, alike Anglo consumers, call often looking for more information rather than just to make a transaction, even if all questions are already answered in your Ad.
• Hispanic Telemarketing Supervisors should be Spanish dominant