Outsourcing and offshore services allow companies not only to penetrate in new market such as the US Hispanic one, but also to reduce staffing costs by as much as 85% percent, particularly in non-core areas such as customer care and back office administrative work.
Outsourcing can yield tremendous savings without reducing quality if it is studied carefully prior to the implemention.
Consulting Team
ContactUno consulting team conducts business process audits and analysis on critical factors of the business to determine if the company is ready to outsource. Our highly qualified team determines the best strategy to penetrate the US Hispanic Market.
 Are you ready to outsource?
Which processes could actually be outsourced?
Which processes could be off-shore?
How big is the opportunity?Is the company ready for the change?
Are the company processes stable?
What are the risks and how can be managed?
Can they be performed with just a PC and a phone without being physically close to the pieces of the value chain?
Are the processes standardized?
Is there a sufficient scale?
Off Shore Balance
In addition, ContactUno studies if the company can leverage local US services with offshore services depending on some critical factors:
The value of the interaction of the service
Political and cultural differences
Migration Expenses
It is highly recommended to retain on shore operations for high-value and complex interactions, while less critical activities can be performed off-shore.
Since ContactUno has operations in different countries, it can deploy services at varies geographical locations to service diverse functions and to deliver the right mix for customers.
Financial Institutions Opportunities
Financial institutions are missing out on a huge opportunity. By 2010 spending by Hispanics living in the US will probably have risen to more then $800 billion a year.
Housing, health care, and financial services that target middle and upper income consumers are likely to benefit significantly as Hispanic household income rises.
To succeed in this market financial institutions will have to do more than translate their brochures into Spanish. They must:
Change customer's buying behavior
Educate and take care Hispanic customer
Simplify and customize mortgage and credit services
A specialized consulting team and bilingual Contact Center operation is the key to success in this growing and virgin market. It is impossible to penetrate the Hispanic financial market without a bilingual marketing strategy at an affordable price and technology to then take care of the customers.
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